Residential Energy Client Service Coordinator

This program prepares participants to become Residential Energy Client Service Coordinators (RECSC) in the residential energy retrofit industry sector. A RECSC is responsible for the accurate, timely, and professional coordination of activities throughout the Energy Improvement Design-Build Process between the client and stakeholders (e.g., funding partners, rebate aggregators, artisan contractors, internal support staff, clients/customers etc.), as well as the wholesale and/or retail sales of products and services.

Program Prerequisites and Qualifications:
This program is recommended for individuals from the customer service, construction industries, and/or housing professionals interested in working in an office environment and possess the ability to:

• Apply a systematic approach to carry out tasks
  
• Establish and maintain effective working relationships with others
  
• Demonstrate effective interpersonal skills in person, email and over the phone
  
• Provide clients with attentive, courteous and informative service
  
• Express complex ideas concisely and clearly, orally and in writing
  
• Calculate rate, ratio and percent; ability to convert units of measurement
  
• Use personal computers and related software
• Work at a computer for long periods of time

Course Contact Hours: 40
Delivery Format: Online (Synchronous and Asynchronous)
Expected Award: Certificate of Completion