About the Office of Technology
Provide leadership in the use of information technology, communications technology, and system services in support of all academic, research and administrative areas' efforts to carry out the university's mission in an effective and efficient manner; provide software, hardware, technical support and technical expertise to address the diverse educational needs of Central Missouri's students; provide technical guidance, assistance, operational support and coordination of information management, processing, access and distribution services required by academic, research, and administrative areas; manage and operate the university's voice, video, and data communications networks, including the campus-wide fiber optic based cabling system; provide telephone service to faculty, staff, and students; and provide all services using the most appropriate technology permitted by university resources.
The Office of Technology is comprised of eight teams, project management office, and an administrative staff that works together to support the technology needs and requirements of UCM’s students, faculty, and staff.
The Applications Systems team (Apps Sys) has a wide scope of responsibilities for the implementation and technical support of “non-Banner” enterprise and departmental systems and applications. Apps Sys also serves in an advisory capacity to those departments that want to maintain responsibility for their system or application.
The CentralNet team is the newest addition to the Office of Technology. CentralNet provides general oversight of academic systems that includes such systems as Blackboard, AdobeConnect, streaming video, etc. CentralNet also provides assistance to faculty for online course development, academic research and development of software applications, and general academic media needs for faculty and students.
The Computer Support Services (CSS) team is responsible for providing general and specific computer hardware and software support for end-user computing devices that includes workstations, laptops, handheld devices, etc. CSS builds and deploys base images, conducts operating system updates and patches, provides acquisition assistance, and performs appropriate hardware repairs and replacement.
The Database team is responsible for the overall deployment and support of database systems for the University. UCM’s enterprise application “Banner” is built upon the Oracle database engine, which is both the most important and largest database supported by this team and serves as the foundation of all data. The Database team continually services the database to ensure the databases are current, secured, patched, and in proper functional capacity.
The Enterprise Resource Planning (ERP) team has core responsibilities for the Banner enterprise system and add-on modules that support the business functions of UCM that include students, finance, human resources payroll, financial aid, alumni, development, MyCentral portal, etc. The ERP team works closely with functional departments and individuals to plan, coordinate, execute, support, and maintain the various applications core to the Banner environment in addition to those systems and applications that have a direct or indirect interface to the Banner database.
The primary duties of the Network Services (NS) team is oversight of UCM’s infrastructure (voice and data), which includes all the hardware, software, cabling, and services that makes up the voice and data network infrastructure. NS has specific responsibilities for network connections at the core, building and workstation levels, Internet connectivity with MOREnet, switches, routers, PBX, telephones (land lines and cellular), WiFi, access points, and the software utilized by each component.
Technical Services (TS) team is responsible for the server farm, storage environment, network operations center, and core applications associated with network connectivity and authentication. In addition, the NS team has responsibilities for data backups, active monitoring of systems, security, access, and the general well-being of servers. TS has oversight of enterprise servers as well as specifically identified departmental servers to include operating systems, hardware, patches, upgrades, permissions, access, and system defined availability.
The Technology Support Center (TSC) team provides first line support to the UCM user community. The TSC conducts basic trouble-shooting, processes user requests for services, and answers general questions about campus technology. The TSC is your first step in requesting assistance, reporting a problem, or requesting new services from the Office of Technology. You can reach the Technology Support Center by calling 660-543-4357, visiting Ward Edwards 0200, or by emailing email@example.com. Email and walk-in support are available Monday through Friday, 6:00 A.M. to 10:00 P.M., Saturday from 8:00 A.M. to 4:00 P.M., and Sunday from noon to 8:00 P.M. Telephone support is available 24/7.