Office of Technology
The Office of Technology division provides computer, network and telephone support for the entire UCM community. I invite you to explore our site by navigating through the links at the left to learn about the many services we offer, as well as our latest news and events. If you have any questions about the Office of Technology or the support it provides for UCM, please contact us at 660-543-4357 or email@example.com.
Our Internal Divisions
Office of Technology
Ward Edwards 0101; 660-543-4357
The Office of Technology is comprised of six teams, project management office and an administrative staff that works together to support the technology needs and requirements of UCM's students, faculty, and staff.
The Application Systems (AppSys) team has core responsibilities for the Banner enterprise system and add-on modules that support the business functions of UCM that include students, finance, human resources, payroll, financial aid, alumni, development, MyCentral portal, etc. The AppSys team works closely with functional departments and individuals to plan, coordinate, execute, support, and maintain the various applications core to the Banner environment in addition to those systems and applications that have a direct or indirect interface to the Banner database. The AppSys team services and supports the Oracle database engine, which is both the most important and largest database supported by this team and serves as the foundation of all official UCM data. The AppsSys team also has a wide scope of responsibilities for the implementation and technical support of "non-Banner" enterprise and departmental systems and applications, also serving in an advisory capacity to those departments that want to maintain responsibility for their system or application.
The CentralNet team provides general oversight of academic systems that includes such systems as Blackboard, AdobeConnect, streaming video, etc. CentralNet also provides assistance to faculty for online course development, academic research and development of software applications, and general academic media needs for faculty and students.
Computer Support Services
The Computer Support Services (CSS) team is responsible for providing general and specific computer hardware and software support for end-user computing devices that includes workstations, laptops, handheld devices, tablets, etc. CSS builds and deploys base images, conducts operating system updates and patches, provides acquisition assistance, and performs appropriate hardware repairs and replacement.
The primary duties of the Network Services (NS) team is oversight of UCM's infrastructure (voice and data), which includes all the hardware, software, cabling, and services that makes up the voice and data network infrastructure. NS has specific responsibilities for network connections at the core, building and workstation levels, Internet connectivity with MOREnet, switches, routers, PBX, telephones (land lines and cellular), WiFi, access points, and the software utilized by each component.
Technical Services (TS) team is responsible for the server farm, storage environment, network operations center, and core applications associated with network connectivity and authentication. In addition, the TS team has responsibilities for data backups, active monitoring of systems, security, access, and the general well-being of servers. TS has oversight of enterprise servers as well as specifically identified departmental servers to include operating systems, hardware, patches, upgrades, permissions, access, and system defined availability.
Technology Support Center
The Technology Support Center (TSC) team provides first line support to the UCM user community. The TSC conducts basic trouble-shooting, processes user requests for services, and answers general questions about campus technology. The TSC is your first step in requesting assistance, reporting a problem, or requesting new services from the Office of Technology. You can reach the Technology Support Center by calling 660-543-4357, visiting Ward Edwards 0800, or by emailing firstname.lastname@example.org. Walk-in support is available in WDE 0800 Monday through Friday from 7:00 AM until 8:00 PM. Appointments may be made for weekend support as needed. TSC phones are answered 24/7. When TSC staff members are not on site, an answering service representative may take a message for call back the next day. If immediate service is required, TSC staff will be paged for rapid response.
Chief Information Officer: 660-543-4279 or email@example.com
Technology Support Center: 660-543-4357 or firstname.lastname@example.org