Office of Technology
Response to Virus Attack
Below are the steps taken when a virus outbreak happens in a residence hall:
Office of Technology identifies the workstations causing problems and contacts the owner. A door tag is left at the residence hall room.
If this is the first time the student's computer has had a virus that disrupts network traffic, the student will be instructed to clean up their computer by taking their computer to the SNSC (Student Network Support Center).
If this is the second occurrence of a student's computer causing problems on the network, the student will be considered to be in violation of the "Acceptable Use" policy. The student's access to the network will be revoked, and the student and will receive a letter, which the student will need to take to Student Affairs.
The infected computers are physically disconnected from the network.
The infected computers are "failed" in NetReg. Once cleaned up, the computer will be unblocked by Office of Technology.
The infected computers are blocked at the firewall until it can be verified the computer has been cleaned up and the visit to Student Affairs has occurred where appropriate.
Technicians at the SNSC will assist with cleaning the virus on your computer. The technician will ensure the computer has a valid, updated, and operational anti-virus application installed. The computer cannot be connected back into the network until anti-virus software is installed and the computer it is verified to be 'clean' by the SNSC technician. If you do not have anti-virus software, the technician will assist you with installing the free anti-virus software provided by UCM. The process of identifying, cleaning, and re-establishing network connectivity can take a minimum of three days to complete.
