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Customer Service Survey

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Clinical Services and Certification staff want to provide accurate and timely information regarding admission to teacher education, student teaching, the certification process, and alternative pathways to certification. Please take a few minutes to answer the questions that apply to you and provide written comments. Your comments, both positive and constructive, are helpful to us as we strive for continuous improvement.


1. Today's date
2. Why did you contact Office of Clinical Services and Certification?
Information about admission to teacher education
Information about student teaching
Information about alternative pathways to certification
Information about the certification process
Other
3. If other, please specify why you contacted the Office of Clinical Services and Certificaton.
4. How did you contact Office of Clinical Services and Certification staff?
In person
Telephone
Email
5. Please indicate the staff member you communicated with:
Alicia Ramirez
Sarah Cavanah
Judy Kenney
Richard Cole
Larry Reiter
I do not know/remember

6. The staff member I communicated with was welcoming and friendly.
Strongly Agree    Agree    Disagree    Strongly Disagree   
7. The staff member I communicated with listened to me and treated me with respect.
Strongly Agree    Agree    Disagree    Strongly Disagree   
8. The staff member I communicated with was knowledgeable. I trust the information I received.
Strongly Agree    Agree    Disagree    Strongly Disagree   
9. The staff member I communicated with responded to my questions in a timely manner.
Strongly Agree    Agree    Disagree    Strongly Disagree   
10. The staff member answered my questions or provided me the requested information.
Strongly Agree    Agree    Disagree    Strongly Disagree