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|Date and time:||
9:00 AM - 10:30 AM
They want it and they want it right now! You're wrong and they're always right. Ever had a run-in with one of these folks? Of course, we all have and they make our job challenging.
Come brainstorm why these folks act the way they do and how we may be contributing to the problem. Learn a few tricks to calm a person down, get them to focus and hopefully leave them feeling like they were heard.
|Online registration:||The deadline for online registration has passed. Please use the contact information below for more information.|
Michelle Taylor, Staff Development Specialist