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Veterinary Receptionist


Recognized program prepares you for a rewarding career in veterinary office

In as little as four months, students completing the University of Central Missouri's Veterinary Receptionist certificate program are prepared to begin a career in this rapidly growing field. The demand for veterinary assistants is expected to grow by 16,000 new jobs by 2026 with the medical office management field experiencing a 22 percent increase in job growth. Veterinary office managers balance care of pets entrusted to them with office management of the animal health facility. Students completing the course are prepared to take the Certified Medical Administrative Assistant (CMAA) exam. Through this program, students earn an industry-recognized certificate and continuing education units which may not be applied to a degree program and are not eligible for federal financial aid.

UCM certificate cost icon   $4,299 Calendar icon  

Online, self-paced course

Contact hours icon    270 hours  Prerequesites checklist icon  

18 years of age or older, high school diploma or GED, basic use of computers 

Study on your own schedule through our flexible, online courseCat

Developed by pet industry professionals, our curriculum is designed to provide students with knowledge and expertise as well as flexibility and support. To help you succeed, students have one-on-one access to three instructor support teams - student support, technical support and graduate support. During the course, students learn essential skills including feeding, bathing and exercising animals; disinfection procedures for exam and operating rooms; how to restrain animals during procedures; and how to care for animals following surgical procedures. The curriculum also includes day-to-day office management, creating and updating medical records, scheduling and coordinating appointments and verifying insurance. 

What you will learn

  • Computer fundamentals
  • Microsoft Word and Excel
  • Duties of a veterinary assistant
  • Business writing
  • Animal safety and nutrition
  • Client and patient management
  • Small and large animal care
  • Pharmacy and Pharmacology
  • Laboratory and surgical procedures
  • Healthcare structure and organization
  • Medical law and ethics
  • Healthcare documentation
  • Basic anatomy
  • Medical language
  • Grammar and punctuation
  • Medical office procedures and management
  • Finances



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