Through UCM’s membership with the National Council for State Authorization Reciprocity Agreement (NC-SARA) UCM provides a quality online student experience across the United States.
States require that the University of Central Missouri be in compliance with their regulations to deliver university-level distance/online education to their residents. Each state handles this process differently.
The University of Central Missouri is in compliance with all 50 states to offer university-level online programs.
Note This information is subject to change. If you have concerns or questions, please contact UCM Online at 1-660-543-4984.
We want you to have the best educational experience possible in your time as a student with the University of Central Missouri. However, if you have a compliant, follow the steps listed below:
- The first step for a student is to file a complaint or appeal with UCM.
- An undergraduate student may appeal a decision related to any policy stated in the student handbook. The process for various types of appeals is outlined in the document. For further assistance, please contact Extended Studies at 660-543-4984 or firstname.lastname@example.org.
- All students may appeal grades issued by instructors and accusations of academic dishonesty. The procedures for both are in the student handbook. Compliants/appeals about grades or conduct will be resoved at the institutional level. Missouri Department of Higher Education and/or NC-SARA portal authorities will not address these issues. However, students who have exhausted all informal and formal institutional processes to resolve disputes may file a complaint with the Missouri Department of Higher Education.
Complaints about UCM distance learning programs go first through the institution’s standard procedure for resolution of student grievances. If a student is not satisfied with the outcome of the institutional process and the home state is a member of NC-SARA (all states except California), the student can contact the Missouri Portal Authority:
Mr. Leroy Wade
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Additionally, nothing precludes the student from contacting the appropriate compliant agencies in their state of residence. Students residing in California and participating in a distance learning program or course must contact their state agency if they are not satisfied with the institutions response to their compliant/appeal.
NOTE: Although students may choose to work through their own state’s SARA office for complaint resolution, the SARA office of the state where the provider is located is responsible for staffing the investigation and complaint resolution as needed.