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Administrative Office Assistant with Customer Service Professional with Remote Worker


Our fast-paced course prepares you for rewarding career in office setting

Through the University of Central Missouri's Administrative Office Assistant with Customer Service Professional and Remote Worker certificate program, students learn how to apply excellent customer service, use desktop software and provide administrative solutions in both a physical office environment and working remotely from home. This program will prepare you for employment in entry-level office and administrative positions.  Average salary for this occupation is $35,470. According to the U.S. Bureau of Labor Statistics, approximately 24,100 new jobs will be added in this career field by 2029. Through this program, students earn an industry-recognized certificate and continuing education units which may not be applied to a degree program and are not eligible for federal financial aid.

UCM certificate cost icon   $3,395 (includes, books, fees and exam costs if applicable)
Additional fees: Laptop (if needed) $400
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Classes forming now. Let us know of your interest, and we will keep you informed of all course offerings.

Contact hours icon    200 hours (including out-of-class work)  Prerequesites checklist icon   18 years of age or older, high school diploma or equivalent, Basic to intermediate computer proficiency. Access to a computer with Internet at home or another access point on a regular basis.


Learn the skills that will prepare you for successwoman-working-at-desk

This certificate program is built to prepare you for employment, as well as success in the workplace, and is made up of three primary sections: Technical Skills, Personal Effectiveness Skills and Work Readiness Skills.


Technical skills

Students will learn valuable skills needed to work effectively and efficiently in today’s changing business world.  The office environment, office communication systems and management, standard office competencies and information management are included areas of study.  Additionally, written, oral and telephone communications skills are important basics needed by all employers and employees.

Participants will also learn about office organization principles, how to understand and process financial information (including banking and payroll) as well as financial reports and related procedures.  Time and workstation management, meetings and travel, processing mail and records management basics are also included in this program.

Students successfully completing this course will be prepared to take a national certification exam from the NRF Foundation called Customer Service and Sales as well as the Remote Worker certification.


Personal effectiveness and work readiness skills

According to Leadership IQ, 46 percent of new hires fail within 18 months, but only 11 percent fail because of their technical skills. A stunning 89 percent of failures are the result of a lack of attitude or interpersonal skills to succeed.

To address this challenge, UCM has incorporated a curriculum we call CoreBuilders into this certificate program. CoreBuilders addresses critical Personal Effectiveness and Work Readiness Skills.

CoreBuilders focuses on attitude and interpersonal skills and is used in conjunction with technical training to maximize success. CoreBuilders prepares individuals with a solid foundation of knowledge and skills by focusing on three competency areas: Personal Effectiveness, Building Strong Relationships and Career Management.

With CoreBuilders, you will be challenged to examine yourself, ditch negative mindsets, behaviors, and even habits that hold you back, and learn how to replace them with proven success strategies.

You will learn how to develop a winning attitude, act with integrity, stay laser-focused on matters within your control, effectively communicate in various settings, become a valuable team asset, solve problems more constructively and set goals to drive your success.

Further you will be introduced to a time-tested human behavior model that can be practically applied in the workplace, transforming your relationships to healthy, productive and strong ones.

Finally, CoreBuilders equips learners to navigate the ever-changing job search process successfully and manage their careers in a fast paced, technology-driven marketplace.


Expected awards

  • UCM Certificate of Completion
  • NRF Foundation Customer Service and Sales Certification, must pass industry exam
  • Remote Worker Certification, must pass industry exam

Stay Informed Classes Starting Soon


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