Office of Technology

Technology Services and Account Management

Technology touches every part of higher education. The Office of Technology collaborates with the academic departments and offices to ensure the University of Central Missouri is prepared to face and adapt with the ever-changing landscape of information technology in education. A number of teams work to maintain the campus network, University accounts, hardware and computers, and information security. 

• The Technology Support Center is the first line of support for  students, faculty and staff experiencing disruptions with their university account or an issue with a university device. The TSC works to communicate with the other teams in the Office of Technology to ensure issues are escalated, addressed and resolved. 
• Campus Technology Services include oversight of end-user technology resources and maintenance of university devices across all university academic departments and offices. 
• Multimedia Services equips and updates the displays, computers, cameras and other technology that enables students - both in the classroom and online - to better engage with their instructors and course material. 
• Infrastructure Services includes oversight of enterprise and departmental servers and storage, network connectivity, WiFi, and security.
• Application Systems includes oversight of enterprise and departmental systems  to include design, development, implementation, maintenance and support.
• Technology Operations is responsible for fiscal operations, administrative support, hardware and software contracts, licensing and procurement, and modifying university accounts.

Need Tech Support?

 

Accounts, Access, Applications

From student workers to the president's office, each university account is managed and updated by the Office of Technology. 

  

Campus-wide Cybersecurity 

The Office of Technology Information Security Team maintains protocols and practices to safeguard university systems, services and data from unauthorized access. This includes educating university faculty, staff and students on the importance of cybersecurity. The Information Security Team partners with the greater campus community during October, which is Cybersecurity Awareness Month, to provide information about how to be proactive in protecting personal data and university accounts. 

Classroom Support 

Faculty members are encouraged to report interruptions or issues with classroom technology as soon as possible to the TSC at 660-543-4357. 

Other hardware issues can be reported through the Service Catalog, a resource for faculty and staff members who need to make a request regarding their UCM account, hardware and phones.  

Student Accounts and Support

The Technology Support Center provides general technology support to UCM students for university systems by phone (660-543-4357), email (tsc@ucmo.edu), and in-person (WDE 0800). The TSC is available Monday-Friday 7 a.m. to 5 p.m. 

Students - on campus and online - need to be able to access the appropriate applications and systems to complete their coursework. University systems and applications (such as MyCentral, Brightspace and UCM Email) are accessed through Single Sign-On, and then DUO Multi-Factor Authentication. This two-step process is in place to protect individual accounts and personal data. 

All UCM students, including dual credit students, are considered account holders. For the safety and security of all university accounts, the TSC cannot discuss or share protected account information with parents, guardians or high school counselors. Dual credit students experiencing account issues (login error, password help, etc) are encouraged to contact their school counselor if they are unable to make a phone call during the normal school day; the student will still need to be present during the call.