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Computer Support Specialist with Customer Service Professional

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Earn skills in high-demand technology support field with customer service emphasis

The University of Central Missouri's Computer Support Specialist with Customer Service Professional certificate program provides students with the computer skills they need to succeed while including a focus on customer service. Students successfully completing the program will be prepared to take two industry-recognized exams with vouchers provided. Computer support specialists are in high-demand throughout the nation with close to 2,900 new jobs expected within the next five years. Median pay for these professionals is approximately $48,200. Through this program, students earn an industry-recognized certificate and continuing education units which may not be applied to a degree program and are not eligible for federal financial aid.

UCM certificate cost icon   $3,495
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Classes forming now. Let us know of your interest, and we will keep you informed of all course offerings.

Contact hours icon   200 including classroom and homework  Prerequesites checklist icon   High school diploma or GED; understand basic use of computers; basic eighth-grade math and reading skills.

 

Gain the skills you need to succeed and prepare for two recognized certificate examsman-helping-another-man-with-computer

Students will learn how to provide assistance related to use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems. In addition, class participants receive training on providing technical assistance to computer system users, answering questions and resolving computer problems. Students successfully completing the course will be well prepared to take two industry-recognized exams: CompTIA A+ and NRFF Customer Service and Sales certification. One voucher is provided for each exam.

 

What you will learn

  • Knowledge in computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers, plotters and modems
  • Current technology related to modern applications, networks and telecommunications and equipment and software required to maximize system support
  • Procedures for installing, configuring, upgrading, troubleshooting and repairing hardware, software and peripherals
  • How to provide outstanding customer service.

Stay Informed Classes Starting Soon

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