University Health Center

For emergency ambulance response to serious injuries or illnesses, call 911 from any campus phone. Public Safety will dispatch an officer to the scene and notify Johnson County ambulance to respond.  You can also call 911 from your cell phone.

Western Missouri Medical Center, 403 Burkarth Road in Warrensburg, provides 24/7 emergency care. Call (660) 747-2500. 

The University Health Center sees urgent, non-life-threatening cases on a priority basis during business hours. 

The University Health Center administrative office is open during limited hours during semester breaks and is closed for all university-recognized holidays. Patient care is only provided when classes are in session. For more information, call 660-543-4770.

Note: In order to use the University Health Center during the summer, you must be enrolled in summer or fall semester classes at UCM.

UCM offers affordable health care for students and their eligible dependents through UnitedHealthCare Student Resources. 

Highlights of the plan include:

• Deductible waived and benefits are paid at 100% after a $15 copay per visit for covered expenses at the UCM Health Center.
• Plan deductible for preferred providers is $100 per insured person per year.
• Free 24/7 telehealth doctor access through Healthiest You
• Free 24/7 virtual counselor access through BetterHelp (via your choice of text, live chat, phone, video, or groupinars)
• Free Student Assistance Program connecting you with resources such as financial and legal advice, family mediation, home buying and renting, and translation services.
• Study Abroad insurance

International students are required to have the student health insurance unless a waiver is approved. More details about requesting a waiver or about the insurance coverage are available through MyCentral.

All other students can click here to see a detailed plan summary, including rate information, coverage details, and a link to access preferred providers.

To learn more about coverage and rates or to enroll in the insurance, login to MyCentral, select "Student" on the left side of the page, then "Health Services" and look for the "Health Insurance" section. Links in that section will redirect you to the UCM-specific UnitedHealthCare Student Resources plan. Note: you must be enrolled in at least 6 credit hours currently or in the fall to be eligible to enroll in the health insurance. 

Having issues? Try these tips:

Not able to log into into MyCentral? Contact the UCM Technology Support Center at 660-543-4357 or tsc@ucmo.edu.

If you have more specific questions about the insurance plan, UnitedHealthCare Customer Service is available for you. You may reach them at 1-877-944-6767 or customerservice@uhcsr.com.

Immunization documents required for compliance:

• Documentation of two doses of MMR
• Tuberculosis and Immunization Screening Questionnaire
• Documentation of at least one dose of MCV4 given on or after the student's 16th birthday for students living in University Housing

The UCM Board of Governors, per recommendation of the US Centers for Disease Control and Prevention (CDC), requires all UCM students and employees to provide documentation of two vaccines against measles, mumps, rubella (MMR) as well as a negative history for active tuberculosis (TB). Click here to view the Board of Governors policy.

Tuberculosis

Students and employees must fill out, sign and return the Tuberculosis and Immunization Screening Questionnaire to meet the TB requirement. University Health Center personnel will analyze the completed questionnaire and determine if TB testing or further documentation is required. The screening can be performed at the University Health Center for currently enrolled students.

Meningococcal Disease 

The State of Missouri requires that all students living in University Housing must receive the meningococcal vaccine. UCM requires documentation of at least one MCV4 vaccine given on or after the student's 16th birthday, if student is living in housing.

The Missouri Revised Statutes, section 167.638, states that each public institution of higher education shall provide a copy of the state's Meningococcal Disease fact sheet to all students; and if the student is under 18 years of age, to the student's parent or guardian. Click here to read the fact sheet and learn more about the disease.

Submitting Your Documentation

Attach copies of all required documents and bring, mail, fax, or email to:

University of Central Missouri 
600 S. College, UHC 229
Warrensburg, MO 64093
Fax: 660-543-8222
Email: uhc@ucmo.edu 

Failure to Comply

Students who fail to comply with the UCM immunization policy will have a hold put on their enrollment for the next semester. 

Exemptions are allowed for medical or religious/philosophical reasons. Please fill out an exemption form if it applies to you. 

Need Immunizations? Have Questions? Contact:

Crystal Hughes, LPN
Immunization Nurse
660-543-4779
Email: chughes@ucmo.edu

For questions about costs, immunization records or about your hold, call 660-543-4770 or e-mail uhc@ucmo.edu.

You can access your patient portal by logging into MyCentral and clicking on Student Services and then selecting University Health Center.  

Within the patient portal you can enter and upload your insurance information, view secure messages from the University Health Center staff, review patient education items, and see your statements. 

Immunization records CANNOT be uploaded in MyCentral.  Immunization records must be sent to the UHC by email (uhc@ucmo.edu), fax (660-543-8222), or mail (University Health Center, 600 S. College Ave., Warrensburg, MO 64093) or brought in person during business hours. 

Statements are created every time you purchase something from our Medication Clinic or are seen at the University Health Center. Statements will be updated within 2-3 business days, and will show the progress of your charges, including if charges have been filed to insurance, and what payments are on file.

If you have charges from your student account, the charges, the statements, and your Explanation of Benefits (EOB) from your insurance company should match.

This Privacy Statement notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

1. The ways in which protected health information is used in the normal course of providing health care at the University Health Center (UHC): UHC may use or disclose your protected health information (PHI), for treatment, payment, and health care operations purposes. To help clarify these terms, here are some definitions:

• " PHI" refers to information in your health record that could identify you. All medical records and other individually identifiable health information used or disclosed by a health care provider in the course of treatment, payment or normal operations is protected health information. This applies to electronic or written records, as well as oral communication.
• " Treatment, Payment, and Health Care Operations"

- Treatment is when we provide, coordinate or manage your health care and other services related to your health care. An example of treatment would be when the UHC clinical staff consults with one another or with a health care provider outside of the University Health Center, such as your family physician, to decide on a plan of care for you. The pharmacy staff may need to use protected health information in order to consult with the provider(s) and his/her staff for clarification or consultation, or when transferring a prescription to another pharmacy at your request. The laboratory staff may need to use protected health information in order to consult with the ordering provider and his/her staff for clarification or consultation.

- Payment is when we obtain reimbursement for your healthcare. Examples of payment are when we disclose your PHI to your health insurer to obtain reimbursement for your health care or to determine eligibility or coverage. Charges posted to your university account do not contain protected health information.

- Health Care Operations are activities that relate to the performance and operation of UHC. Examples of health care operations are quality assessment and improvement activities, business-related matters such as audits and administrative services, and case management and care coordination.

• " Use " applies only to activities within UHC, such as sharing, employing, applying, utilizing, examining, and analyzing information that identifies you.
• " Disclosure " applies to activities outside of UHC, such as releasing, transferring, or providing access to information about you to other parties. In general, disclosures of information will be limited to the minimum necessary for the purpose of the disclosure. However, this provision does not apply to the disclosure of medical records for treatment purposes because physicians, specialists, and other providers may need access to the full record to provide quality care.

With few exceptions, protected health information cannot be released to any member of your family, nor can it be released to university administration, faculty or staff outside of the University Health Center without your explicit consent. See Section 3 for those instances in which neither your consent nor authorization is required to release information.

If you request that the University Health Center mail, fax or otherwise send specific protected health information to another health care provider, you will be asked to sign a release of information consent form, which will be maintained in your health record. The University Health Center will provide (or send) a copy of your immunization record to an employer, educational institution or others as designated by you, per your telephone request. All other requests for information will require your written consent as noted above.

2. Uses and Disclosures Requiring Authorization

UHC may use or disclose PHI for purposes outside of treatment, payment, or health care operations when your appropriate authorization is obtained. An " authorization" is written permission for specific disclosures. In those instances when we are asked for information for purposes outside of treatment, payment or health care operations, UHC will obtain an authorization from you before releasing this information.

You may revoke all such authorizations of PHI at any time, provided each revocation is in writing. You may not revoke an authorization to the extent that (1) UHC has relied on that authorization; or (2) if the authorization was obtained as a condition of obtaining insurance coverage, law provides the insurer the right to contest the claim under the policy.

3. Uses and Disclosures with Neither Consent nor Authorization

UHC may use or disclose PHI without your consent or authorization in the following circumstances. UHC will use or disclose the minimum information necessary to serve these purposes and only when it is essential to do so.

• Child Abuse - If we have reasonable cause to suspect that a child has been or may be subjected to abuse or neglect, or if we observe a child being subjected to conditions that would reasonably result in abuse or neglect, UHC must immediately report such information to the Missouri Division of Family Services. UHC must also report sexual abuse or molestation of a child under 18 years of age to Family Services. UHC may also report child abuse or neglect to a law enforcement agency or juvenile office.
• Adult and Domestic Abuse - If we have reasonable cause to suspect that an eligible adult (defined below) presents a likelihood of suffering physical harm or is in need of protective services, UHC must report such information to the Missouri Department of Social Services.

"Eligible adult" means any person 60 years of age or older, or an adult with a handicap (substantially limiting mental or physical impairment) between the ages of 18 and 59 who is unable to protect his or her own interests or adequately perform or obtain services which are necessary to meet his or her essential human needs.

• Health Oversight Activities - The Missouri Attorney General's Office may subpoena records from UHC relevant to disciplinary proceedings and investigations, such as those conducted by the Missouri Board of Nursing, Pharmacy or Healing Arts.
• Judicial and Administrative Proceedings - If you are involved in a court proceeding and a request is made for information about your diagnosis or treatment and the records thereof, such information is privileged under state law, and UHC will not release information without written authorization from you, or in response to a court order. The privilege does not apply when you are being evaluated by a third party or where the evaluation is court-ordered. We will inform you in advance if this is the case.
• Serious Threat to Health or Safety - When we judge that disclosure is necessary to protect against a clear and substantial risk of imminent serious harm being inflicted by you on yourself or another person, UHC must disclose your relevant confidential information to the appropriate professional workers, public authorities, the potential victim, his or her family, or your family.
• Claims - If you file a worker's compensation claim, UHC must permit your record to be copied by the Missouri Labor and Industrial Commission or the Division of Worker's Compensation of the Missouri Department of Labor and Industrial Relations, your employer, you and any other party to the proceedings. If you assert a claim against UCM it may be necessary to share PHI with legal counsel.
• In complying with public health policy - All health care providers are required to comply with federal, state and local public health reporting requirements. These include, but are not limited to, reporting some communicable sexually transmitted diseases, including HIV infection. Public health authorities, in turn, have the responsibility of protecting your private health information from unlawful exposure.
• In complying with local, state, and federal regulatory requirements - Examples include inspectors from the Department of Health, Missouri Board of Pharmacy, the Drug Enforcement Agency, the Federal Aviation Administration, and others.

4. Your Rights and Our Duties

Your Rights:

• Right to Request Restrictions - You have the right to request restrictions on certain uses and disclosures of protected health information. However, UHC is not required to agree to a restriction you request.
• Right to Receive Confidential Communications by Alternative Means and at Alternative Locations - You have the right to request and receive confidential communications of PHI by alternative means and at alternative locations. (For example, you may not want a family member to know that you are being seen at UHC. On your request, we will send your bills to another address.)
• Right to Inspect and Copy - You have the right to inspect or obtain a copy (or both) of PHI in UHC health and billing records used to make decisions about you for as long as the PHI is maintained in the record. UHC may ask you to pay for the cost of copying and mailing your record. UHC may deny your access to PHI under certain circumstances, but you may have this decision reviewed. On your request, the Director of University Health Services will discuss with you the details of the review process.
• Right to Amend - You have the right to request an amendment of PHI for as long as the PHI is maintained in the record. UHC may deny your request. On your request, the Director of Campus Community Health will discuss with you the details of the amendment process.
• Right to an Accounting - You generally have the right to receive an accounting of disclosures of PHI. On your request, the Director of Campus Community Health will discuss with you the details of the accounting process.
• Right to a Paper Copy of this Notice - You have the right to obtain a paper copy (or an electronic copy, if you prefer) of the Privacy Notice from UHC upon request. Ask any member of the administrative staff for assistance.

Our Duties:

• UHC is required by law to maintain the privacy of PHI and to provide you with a notice of our legal duties and privacy practices with respect to PHI.
• UHC reserves the right to change the privacy policies and practices described in this notice. Unless UHC notifies you of such changes, however, UHC is required to abide by the terms currently in effect.
• If UHC revises our policies and procedures, the revised version will be made available to you at your next clinic visit.

5. Complaints

If you are concerned that UHC has violated your privacy rights, or you disagree with a decision UHC made about access to your records, you may contact Amy Kiger, Director of Campus Community Health, at 660-543-4772.

You may also send a written complaint to the Secretary of the U.S. Department of Health and Human Services. The person listed above can provide you with the appropriate address upon request.

6. Effective Date, Restrictions and Changes to Privacy Policy

This notice will go into effect on April 14, 2003.

UHC reserves the right to change the terms of this notice and to make the new notice provisions effective for all PHI that we maintain.

University Health Center
600 S. College 
Warrensburg, MO 64093
660-543-4770

Amy Kiger
Director of Campus Community Health
660-543-4772
kiger@ucmo.edu 

Rhonda Neill
Coordinator of Health Administration
Campus Community Health
660-543-4044
neill@ucmo.edu

Amanda Meyer, LPN
Clinical Care Coordinator
660-543-4773
ameyer@ucmo.edu

Neil Helbling, MT (ASCP)
Laboratory Technician
660-543-4338
helbling@ucmo.edu 

Crystal Hughes, LPN
Immunization Nurse
660-543-4779
chughes@ucmo.edu

Klista Sayers
Billing 
660-543-4550 
ksayers@ucmo.edu