University Health Center

Like most health care providers, the UCM Health Center charges for office visits and other medical services we provide, such as laboratory work, medications, immunizations, splints, and miscellaneous supplies.

The charges for lab work or other ancillary services not covered by your insurance will be applied to your student account, or you may pay for them by cash, check, or credit/debit card at the health center.

If you no-show/no-call and make late cancellations (less than 24 hours notice) you'll be charged a $25 fee for standard appointments and a $40 fee for appointments that take longer (such as well woman and psychiatric medicine consultations). The fee will be charged to your student account.

Select plans are accepted with the following insurance companies: Aetna, ASPE, Blue Cross Blue Shield, Cerner, Cigna, Healthlink, Meritain Health, UMR, UnitedHealthcare, UnitedHealthcare StudentResources.

The University Health Center is not in-network with all plans associated with this list of companies. You will need to contact your insurance company to see if your plan is covered. 

All fees (excluding medications) can be billed to your insurance company. Co-pays and payments for unbillable services will be collected at the time of service. If you have a non-accepted insurance plan, you'll be considered non-insured/self-pay; see below for information.

We are unable to bill Medicaid (aka Healthcare USA), Medicare, and TRICARE. 

Any unpaid balance from the insurance claim will be applied to your student account.

UCM offers affordable health care for you and your eligible dependents through UnitedHealthCare Student Resources. 

Highlights of the plan include:

• Deductible waived and benefits are paid at 100% after a $15 copay per visit for covered expenses at the UCM Health Center.
• Plan deductible for preferred providers is $100 per insured person per year.
• Free 24/7 telehealth doctor access through Healthiest You.
• Free 24/7 virtual counselor access through BetterHelp (via your choice of text, live chat, phone, video, or groupinars).
• Free Student Assistance Program connecting you with resources such as financial and legal advice, family mediation, home buying and renting, and translation services.
• Study Abroad insurance.

To learn more about coverage and rates or to enroll in the insurance, login to MyCentral, select "Student" on the left side of the page, then "Health Services" and look for the "Health Insurance" section. Links in that section will redirect you to the UCM-specific UnitedHealthcare StudentResources plan. Note: you must be enrolled in at least 6 credit hours currently or in the fall to be eligible to enroll in the health insurance. 

International students are required to have the UnitedHealthcare Student Resources health insurance unless a waiver is approved. More details about requesting a waiver are available through MyCentral.  Click here to see a detailed plan summary for international students from UnitedHealthcare Student Resources.

Domestic students can click here to see a detailed plan summary. 

Not able to log into into MyCentral? Contact the UCM Technology Support Center at 660-543-4357 or tsc@ucmo.edu.

If you have more specific questions about the insurance plan, contact UnitedHealthcare Customer Service at 1-877-944-6767 or customerservice@uhcsr.com.

If you're non-insured (self pay) you'll be responsible for the full cost of the office visit, any laboratory, and any medications from the dispensary. The office visit charge is $25 for patients without insurance. All charges can be paid for by debit/credit card, cash, check, or student account.

If you have questions about fees for services, contact the UHC office at (660) 543-4770.

You can access your patient portal by logging into MyCentral and clicking on Student, then Health Services, then Medicat.  

Within the patient portal you can enter and upload your insurance information and immunization documentation, view secure messages from the University Health Center staff, review patient education items, and see your statements. 

Statements are created every time you are seen at the University Health Center or purchase something from our Medication Clinic. Statements will be updated within 2-3 business days, and will show the progress of your charges, including if charges have been filed to insurance, and what payments are on file.

If you have charges from your student account, the charges, the statements, and your Explanation of Benefits (EOB) from your insurance company should match.

We offer students routine immunizations, including those required for all enrolled students. Visit our Immunization Information page for a list of the required and optional immunizations/vaccines and tests available at the University Health Center, as well as instructions for submitting your immunization records. Please call the front office at 660-543-4770 for more information.

Visit the WMMC Express Care page for a handy guide to help you decide if you need urgent care or emergency care.

For serious injuries or illnesses, call 911 from any campus phone or your cell phone.

Western Missouri Medical Center, 403 Burkarth Road in Warrensburg, provides 24/7 emergency care. Call (660) 747-2500 for more information.

The University Health Center sees students with urgent, non-life-threatening concerns on a priority basis during business hours. 

The University Health Center administrative office is open during limited hours during semester breaks and is closed for all university-recognized holidays. Patient care is only provided when classes are in session. For more information, call 660-543-4770.

Note: In order to use the University Health Center during the summer, you must be enrolled in summer or fall semester classes at UCM.

This Privacy Statement notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

1. The ways in which protected health information is used in the normal course of providing health care at the University Health Center (UHC): UHC may use or disclose your protected health information (PHI), for treatment, payment, and health care operations purposes. To help clarify these terms, here are some definitions:

• " PHI" refers to information in your health record that could identify you. All medical records and other individually identifiable health information used or disclosed by a health care provider in the course of treatment, payment or normal operations is protected health information. This applies to electronic or written records, as well as oral communication.
• " Treatment, Payment, and Health Care Operations"

- Treatment is when we provide, coordinate or manage your health care and other services related to your health care. An example of treatment would be when the UHC clinical staff consults with one another or with a health care provider outside of the University Health Center, such as your family physician, to decide on a plan of care for you. The pharmacy staff may need to use protected health information in order to consult with the provider(s) and his/her staff for clarification or consultation, or when transferring a prescription to another pharmacy at your request. The laboratory staff may need to use protected health information in order to consult with the ordering provider and his/her staff for clarification or consultation.

- Payment is when we obtain reimbursement for your healthcare. Examples of payment are when we disclose your PHI to your health insurer to obtain reimbursement for your health care or to determine eligibility or coverage. Charges posted to your university account do not contain protected health information.

- Health Care Operations are activities that relate to the performance and operation of UHC. Examples of health care operations are quality assessment and improvement activities, business-related matters such as audits and administrative services, and case management and care coordination.

• " Use " applies only to activities within UHC, such as sharing, employing, applying, utilizing, examining, and analyzing information that identifies you.
• " Disclosure " applies to activities outside of UHC, such as releasing, transferring, or providing access to information about you to other parties. In general, disclosures of information will be limited to the minimum necessary for the purpose of the disclosure. However, this provision does not apply to the disclosure of medical records for treatment purposes because physicians, specialists, and other providers may need access to the full record to provide quality care.

With few exceptions, protected health information cannot be released to any member of your family, nor can it be released to university administration, faculty or staff outside of the University Health Center without your explicit consent. See Section 3 for those instances in which neither your consent nor authorization is required to release information.

If you request that the University Health Center mail, fax or otherwise send specific protected health information to another health care provider, you will be asked to sign a release of information consent form, which will be maintained in your health record. The University Health Center will provide (or send) a copy of your immunization record to an employer, educational institution or others as designated by you, per your telephone request. All other requests for information will require your written consent as noted above.

2. Uses and Disclosures Requiring Authorization

UHC may use or disclose PHI for purposes outside of treatment, payment, or health care operations when your appropriate authorization is obtained. An " authorization" is written permission for specific disclosures. In those instances when we are asked for information for purposes outside of treatment, payment or health care operations, UHC will obtain an authorization from you before releasing this information.

You may revoke all such authorizations of PHI at any time, provided each revocation is in writing. You may not revoke an authorization to the extent that (1) UHC has relied on that authorization; or (2) if the authorization was obtained as a condition of obtaining insurance coverage, law provides the insurer the right to contest the claim under the policy.

3. Uses and Disclosures with Neither Consent nor Authorization

UHC may use or disclose PHI without your consent or authorization in the following circumstances. UHC will use or disclose the minimum information necessary to serve these purposes and only when it is essential to do so.

• Child Abuse - If we have reasonable cause to suspect that a child has been or may be subjected to abuse or neglect, or if we observe a child being subjected to conditions that would reasonably result in abuse or neglect, UHC must immediately report such information to the Missouri Division of Family Services. UHC must also report sexual abuse or molestation of a child under 18 years of age to Family Services. UHC may also report child abuse or neglect to a law enforcement agency or juvenile office.
• Adult and Domestic Abuse - If we have reasonable cause to suspect that an eligible adult (defined below) presents a likelihood of suffering physical harm or is in need of protective services, UHC must report such information to the Missouri Department of Social Services.

"Eligible adult" means any person 60 years of age or older, or an adult with a handicap (substantially limiting mental or physical impairment) between the ages of 18 and 59 who is unable to protect his or her own interests or adequately perform or obtain services which are necessary to meet his or her essential human needs.

• Health Oversight Activities - The Missouri Attorney General's Office may subpoena records from UHC relevant to disciplinary proceedings and investigations, such as those conducted by the Missouri Board of Nursing, Pharmacy or Healing Arts.
• Judicial and Administrative Proceedings - If you are involved in a court proceeding and a request is made for information about your diagnosis or treatment and the records thereof, such information is privileged under state law, and UHC will not release information without written authorization from you, or in response to a court order. The privilege does not apply when you are being evaluated by a third party or where the evaluation is court-ordered. We will inform you in advance if this is the case.
• Serious Threat to Health or Safety - When we judge that disclosure is necessary to protect against a clear and substantial risk of imminent serious harm being inflicted by you on yourself or another person, UHC must disclose your relevant confidential information to the appropriate professional workers, public authorities, the potential victim, his or her family, or your family.
• Claims - If you file a worker's compensation claim, UHC must permit your record to be copied by the Missouri Labor and Industrial Commission or the Division of Worker's Compensation of the Missouri Department of Labor and Industrial Relations, your employer, you and any other party to the proceedings. If you assert a claim against UCM it may be necessary to share PHI with legal counsel.
• In complying with public health policy - All health care providers are required to comply with federal, state and local public health reporting requirements. These include, but are not limited to, reporting some communicable sexually transmitted diseases, including HIV infection. Public health authorities, in turn, have the responsibility of protecting your private health information from unlawful exposure.
• In complying with local, state, and federal regulatory requirements - Examples include inspectors from the Department of Health, Missouri Board of Pharmacy, the Drug Enforcement Agency, the Federal Aviation Administration, and others.

4. Your Rights and Our Duties

Your Rights:

• Right to Request Restrictions - You have the right to request restrictions on certain uses and disclosures of protected health information. However, UHC is not required to agree to a restriction you request.
• Right to Receive Confidential Communications by Alternative Means and at Alternative Locations - You have the right to request and receive confidential communications of PHI by alternative means and at alternative locations. (For example, you may not want a family member to know that you are being seen at UHC. On your request, we will send your bills to another address.)
• Right to Inspect and Copy - You have the right to inspect or obtain a copy (or both) of PHI in UHC health and billing records used to make decisions about you for as long as the PHI is maintained in the record. UHC may ask you to pay for the cost of copying and mailing your record. UHC may deny your access to PHI under certain circumstances, but you may have this decision reviewed. On your request, the Director of University Health Services will discuss with you the details of the review process.
• Right to Amend - You have the right to request an amendment of PHI for as long as the PHI is maintained in the record. UHC may deny your request. On your request, the Director of Campus Community Health will discuss with you the details of the amendment process.
• Right to an Accounting - You generally have the right to receive an accounting of disclosures of PHI. On your request, the Director of Campus Community Health will discuss with you the details of the accounting process.
• Right to a Paper Copy of this Notice - You have the right to obtain a paper copy (or an electronic copy, if you prefer) of the Privacy Notice from UHC upon request. Ask any member of the administrative staff for assistance.

Our Duties:

• UHC is required by law to maintain the privacy of PHI and to provide you with a notice of our legal duties and privacy practices with respect to PHI.
• UHC reserves the right to change the privacy policies and practices described in this notice. Unless UHC notifies you of such changes, however, UHC is required to abide by the terms currently in effect.
• If UHC revises our policies and procedures, the revised version will be made available to you at your next clinic visit.

5. Complaints

If you are concerned that UHC has violated your privacy rights, or you disagree with a decision UHC made about access to your records, you may contact Amy Kiger, Director of Campus Community Health, at 660-543-4772.

You may also send a written complaint to the Secretary of the U.S. Department of Health and Human Services. The person listed above can provide you with the appropriate address upon request.

6. Effective Date, Restrictions and Changes to Privacy Policy

This notice will go into effect on April 14, 2003.

UHC reserves the right to change the terms of this notice and to make the new notice provisions effective for all PHI that we maintain.

Dr. Glover is the health center's Medical Director/collaborating physician.

Crissy is a Family Nurse Practitioner.

Dr. Webb is a Nurse Practitioner/Doctor of Nursing Practice, and is also Chair of the UCM School of Nursing. She works at the health center once a month seeing patients and assists with international student screenings.

Jean is a Doctor of Nursing Practice and Coordinator of the UCM Nurse Practitioner program. She works at the health center twice a month seeing patients and assists with international student screenings.

Taylor is a full time Nurse Practitioner, working during the Fall and Spring semesters.

Kris is a Mental Health Psychiatric Nurse Practitioner and assists students with mental health needs, including diagnosis and evaluation for potential medication use.

Amanda is the health center's Clinical Care Coordinator, supervising the LPNs and providing patient care.

Teresa is the health center's Public Health Nurse, managing most of the immunizations and tuberculosis screenings.

Kourtney fills prescriptions and can answer questions about free condoms and dental dams.

Neil draws blood for tests, and runs tests such as urinalysis.

Meg provides patient care.

Heidi provides patient care.

Charity provides patient care.

As our primary front office staff, Rebecca is the person you will most likely talk to when you call to make an appointment or ask for immunization records.

Rhonda provides administrative support to health center staff, including insurance management, paying bills, and maintaining electronic medical records.

Klista processes insurance and student bills.