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Technology help for dual credit students
This toolkit walks students, families and high school counselors through the most important account steps for a successful dual credit experience.
College systems may be new, but getting started does not have to be difficult. Complete these steps early, keep your personal email current and save this page for later.
On This Page
Contact the UCM Technology Support Center for account, password, Duo or login assistance.
660-543-4357
Ward Edwards Building
Lower Level, WDE 0101
Hours:
Monday-Friday
7:30 a.m.-4:30 p.m.
Step One
Use a personal Gmail account for your UCM application and account recovery information instead of a high school account or a parent’s email address.
High school email systems may block outside messages, and school accounts may be disabled after graduation. Hotmail, iCloud, Yahoo and AOL accounts can also have trouble receiving automated UCM messages.
Best choice: an email account the student controls.
Create or use a personal Gmail account that you check regularly. Do not use a parent’s account as the student’s primary email.
Create a Gmail account Update email in MyCentral
Step Two
College records belong to the student, even when the student is still in high school. UCM cannot discuss protected academic information with a parent or another person unless the student gives written permission.
The student can complete the Authorization to Release Educational Records form to allow UCM to share approved information with a parent, guardian or other trusted person.
The student must complete and sign the form.
Submit it to the Office of the Registrar and Student Records. The form includes instructions for delivery by email, fax or in person.
Open the FERPA form FERPA information for families
Step Three
Your UCM username and password are used for MyCentral, Brightspace, UCM email and other university services.
No password-recovery email?
Check spam or junk mail first. If the message does not arrive, contact the Technology Support Center rather than repeatedly submitting the form.
Reset your password Account help
Step Four
Duo adds a second layer of protection to your UCM account. Install and use the Duo Mobile app on your smartphone.
Use the Duo Mobile app, not text messages.
App approval is the recommended and more reliable way to verify your identity. It can also generate a passcode when cellular service is unavailable.
Step Five
MyCentral is the main hub for your UCM student account. Start there when you need to review account information, access student services or manage financial items.
Sign in with your UCM username and password, then complete the Duo Mobile prompt. The cards and links available in MyCentral may change based on your enrollment and access.
Step Six
Students can review and pay their UCM bill through MyCentral.
Real people. Real help.
You do not have to figure it out alone. The Technology Support Center can help with UCM accounts, Wi-Fi, Duo and other university technology.
Visit: Ward Edwards, lower level
Call: 660-543-4357
Email: tsc@ucmo.edu
Hours: Monday–Friday, 7 a.m.–5 p.m.
Open the Technology Support portal →