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Information Technology
Welcome to the Information Technology office! Our goal is to ensure UCM students, faculty and staff have the appropriate technology resources to advance the University's mission, vision and values.
Information Technology at the University of Central Missouri has the responsibility and duties to leverage and support technology resources for academic activities and administrative functions across campus that directly and indirectly support student success, including:
- Campus workstations (desktops, laptops, tablets, mobile devices, etc.)
- Enterprise and departmental applications
- Data and voice network infrastructure, servers
- Storage arrays, network connectivity, identity management
Technology in higher education is ever-changing. Information Technology navigates the fine balance which exists between cutting-edge technology and the ability to provide stable and robust technology resources deployed, leveraged and maintained by the University.
Technology Support Hours
Walk-In Hours:
Monday-Friday
8:00 am -5:00 pm
Always available by phone
Technology Support Contacts
Technology Support Center
Ward Edwards 0101
(660) 543-4357
tsc@ucmo.edu
CIO Main Office
Ward Edwards 0800
(660) 543-4279
cio@ucmo.edu
IT Mission Statement
Information Technology at the University of Central Missouri is a forward-thinking, collaborative organization committed to enabling student success, operational excellence, and academic innovation. We deliver secure, adaptive, and inclusive technology services through trusted partnerships, continuous learning, and the strategic use of automation, data, and AI. Our mission is to empower the UCM community by providing responsive support, sustainable infrastructure, and transformative digital tools aligned with the university’s long-term goals.
Technology Services and Account Management
Technology touches every part of higher education, enabling instruction and creating connections. Information Technology collaborates with the academic departments and offices to ensure the University of Central Missouri is prepared to face new challenges and adapt with the ever-changing landscape of education.
IT at UCM is comprised of three teams: Customer Experience, Development and Operations, and Service Management.
- Customer Experience (CX) maintains end-user technology resources and devices across the university. The CX Technology Support Center is our help desk for those experiencing disruptions with their university account or an issue with a university device.
- Development and Operations - composed of Application Systems, Infrastructure Services, and Network Services - maintains and supports the university network, databases, and departmental servers, systems, and storage.
- Service Management - composed of ITSM, Multimedia Technologies and Information Security - maintains fiscal operations, contracts, licensing and procurement of university equipment and software, comprehensive defense protocols against cyber threats, and equipment within university classrooms and conference rooms.
Campus-wide Cybersecurity
The Information Technology Security Team maintains protocols and practices to safeguard university systems, services and data from unauthorized access. This includes educating university faculty, staff and students on the importance of cybersecurity. The Information Security Team partners with the greater campus community during October, Cybersecurity Awareness Month, to provide information about how to be proactive in protecting personal data and university accounts.
Classroom Support
Faculty members are encouraged to report interruptions or issues with classroom technology as soon as possible to the TSC at 660-543-4357.
Other hardware issues can be reported through the Service Catalog, a resource for faculty and staff members who need to make a request regarding their UCM account, hardware and phones.
Student Accounts and Support
The Technology Support Center provides general technology support to UCM students for university systems by phone (660-543-4357), email (tsc@ucmo.edu), and in-person (WDE 0800). The TSC is available Monday-Friday 7 a.m. to 5 p.m.
Students - on campus and online - need to be able to access the appropriate applications and systems to complete their coursework. University systems and applications (such as MyCentral, Brightspace and UCM Email) are accessed through Single Sign-On, and then DUO Multi-Factor Authentication. This two-step process is in place to protect individual accounts and personal data.
All UCM students, including dual credit students, are considered account holders. For the safety and security of all university accounts, the TSC cannot discuss or share protected account information with parents, guardians or high school counselors. Dual credit students experiencing account issues (login error, password help, etc) are encouraged to contact their school counselor if they are unable to make a phone call during the normal school day; the student will still need to be present during the call. Visit the Dual Credit Technology Toolkit ->
Who can contact the TSC?
Support is imperative for student success. The Technology Support Center works with all UCM offices, departments and students - graduate, undergraduate, and dual credit - to ensure account issues are resolved. The TSC is available by walk-in during university operating hours and is always available by phone. Contact the TSC at tsc@ucmo.edu or 660-543-4357.
The TSC does not discuss sensitive or protected information with anyone except the account holder. Parents and guardians are not permitted to make or request changes to a student's account.
