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Technology Support Center
Campus Information
Welcome to the Technology Support Center! Your campus resource for your technology needs. Please use the information below or review the Student Support Page for guidance and tips to use technology on campus.
Campus Move-in Technology Resources
Take the anxiety out of move-in day with these handy tips and information.
Student Support Page Faculty & Staff Support
UCM Accounts/ IT Service Catalog
All students and employees of the UCM community are provided an account. This account allows our UCM community to have access to log into their devices, the MyCentral portal, email account, Brightspace, Office365 and other services.
Student accounts are created after application and admission to University of Central Missouri.
Upon admittance to UCM, students will receive an email in their personal account that includes their Banner ID ( also called a 7#) and their Network ID (NID). Upon admission and issuance of an NID, students will be able to log into MyCentral, the university portal.
Once a student is enrolled in classes, they will be notified in their personal email account of their UCM email address along with instructions about how to access it. It’s important for students to use their UCM email address as all future correspondence will be sent to it.
Student accounts will receive a Network ID (NID), Email (Google Workspace), MyCentral, Brightspace Learn, and Office365.
The process for employee account creation and access termination is automated to make the process more effective and efficient, better meeting the needs of the UCM community.
Account creation at UCM is generated by input from Human Resources into Banner based on when the employee’s status as an active employee begins. After an account is created, email notifications are generated and sent to Human Resources, the employee’s personal email on file, the supervisor of the employee and/or the budget manager of the organization. The email will include the employee's credentials (Network ID and email address). If you receive an email for a new employee that does not report to you or your department, please contact Human Resources.
Full time employees will automatically receive access to UCM core services of Network ID (NID), email, MyCentral, Brightspace Learn (does not include course assignments), and personal and departmental drive share permissions based on the organization in which the employee is paid.
Termination of access is based on the job end date or termination in Banner. Access and permissions will be removed from an individual's account when that individual separates from UCM or at the end of the position assignment (Emeriti and retirees in good standing excluded). Access to MyCentral will continue after separation for a period of seven years.
To ensure timely processing of accounts for departing employees, please notify Human Resources if an employee leaves prior to their expected job end to have an account disabled or accesses removed on the appropriate date (i.e. student workers, temporary workers, etc.).
For a contracted, non-instructional, non-UCM employee, please visit our IT Service Catalog to request access. A list of what is needed for this type of account is listed under “Add a New External Affiliate (XA) Account”.
For a contracted, instructional, non-UCM employee, please contact the Office of Human Resources.
Retired faculty and staff members will receive an @retiree.ucmo.edu email account per the Board of Governor's policy 2.1.070 upon retiring from the University of Central Missouri. A frequently asked questions document is available to assist with any questions related to the transition from the employee email to the retiree email. For additional assistance or questions, please contact the Technology Support Center by phone at 660.543.4357, via email at tsc@ucmo.edu or in person at WDE 0200.
Technology Support Hours
Walk-In Hours:
Monday-Friday
8:00 am -5:00 pm
Always available by phone
Technology Support Contacts
Technology Support Center
Ward Edwards 0101
(660) 543-4357
tsc@ucmo.edu
CIO Main Office
Ward Edwards 0800
(660) 543-4279
cio@ucmo.edu
Technology Services and Account Management
Technology touches every part of higher education. The Information Technology office collaborates with the academic departments and offices to ensure the University of Central Missouri is prepared to face and adapt with the ever-changing landscape of information technology in education. A number of teams work to maintain the campus network, University accounts, hardware and computers, and information security.
- The Technology Support Center is the first line of support for students, faculty and staff experiencing disruptions with their university account or an issue with a university device. The TSC works to communicate with the other teams in Information Technology to ensure issues are escalated, addressed and resolved.
- Campus Technology Services include oversight of end-user technology resources and maintenance of university devices across all university academic departments and offices.
- Multimedia Services equips and updates the displays, computers, cameras and other technology that enables students - both in the classroom and online - to better engage with their instructors and course material.
- Infrastructure Services includes oversight of enterprise and departmental servers and storage, network connectivity, WiFi, and security.
- Application Systems includes oversight of enterprise and departmental systems to include design, development, implementation, maintenance and support.
- Technology Operations is responsible for fiscal operations, administrative support, hardware and software contracts, licensing and procurement, and modifying university accounts.
