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Information Technology
Welcome to the Information Technology office! Our goal is to ensure UCM students, faculty and staff have the appropriate technology resources to advance the University's mission, vision and values.
Information Technology at the University of Central Missouri has the responsibility and duties to leverage and support technology resources for academic activities and administrative functions across campus that directly and indirectly support student success, including:
- Campus workstations (desktops, laptops, tablets, mobile devices, etc.)
- Enterprise and departmental applications
- Data and voice network infrastructure, servers
- Storage arrays, network connectivity, identity management
Technology in higher education is ever-changing. Information Technology navigates the fine balance which exists between cutting-edge technology and the ability to provide stable and robust technology resources deployed, leveraged and maintained by the University.
Technology Support Hours
Monday - Friday: 7:00 am - 5:00 pm
Technology Support Contacts
Technology Support Center
Ward Edwards 0800
(660) 543-4357
tsc@ucmo.edu
CIO Main Office
Ward Edwards 0800
(660) 543-4279
cio@ucmo.edu
Upcoming Events and News
AI Training Sessions: 10/22 - 11/10 - Learn more here
Technology Services and Account Management
Technology touches every part of higher education. Information Technology collaborates with the academic departments and offices to ensure the University of Central Missouri is prepared to face and adapt with the ever-changing landscape of information technology in education. A number of teams work to maintain the campus network, University accounts, hardware and computers, and information security.
- The Technology Support Center is the first line of support for students, faculty and staff experiencing disruptions with their university account or an issue with a university device. The TSC works to communicate with the other teams in the Information Technology office to ensure issues are escalated, addressed and resolved.
- Campus Technology Services include oversight of end-user technology resources and maintenance of university devices across all university academic departments and offices.
- Multimedia Services equips and updates the displays, computers, cameras and other technology that enables students - both in the classroom and online - to better engage with their instructors and course material.
- Infrastructure Services includes oversight of enterprise and departmental servers and storage, network connectivity, WiFi, and security.
- Application Systems includes oversight of enterprise and departmental systems to include design, development, implementation, maintenance and support.
- Technology Operations is responsible for fiscal operations, administrative support, hardware and software contracts, licensing and procurement, and modifying university accounts.
Applications Systems
Oversight of enterprise and departmental systems to include design, development, implementation, maintenance, and support of enterprise and departmental systems. Banner system modules and the many layered applications that link to any of the Banner systems is a dominant focus of the Applications Systems team. In addition, Applications Systems has oversight and operational responsibility for enterprise database engines and the data contained in those databases.
Infrastructure Services
Oversight of enterprise and departmental servers and storage, core systems for network connectivity, authentication, security and data retention as well as the network infrastructure that provides data, voice, and video access and connectivity to campus. Duties and activities include design, implementation, engineering, deployment, support, and maintenance of aforementioned systems. This team is responsible for network traffic, wired and wireless connectivity, Internet access, remote access, and telecommunications. This team also has the responsibility for equipment inventory and the network operations center, which is where server, storage, and core network equipment is located.
Technology Support Services
Oversight of end-user technology resources deployed across campus that includes deployment, support, and maintenance of workstations, laptops, smartphones, tablets, printers, copiers, scanners, etc. utilized by UCM students, faculty, and staff in the instructional spaces and across the many diversified workplaces across campus. Technology Support Services also includes the Technology Support Center that provides the first line of support to UCM constituents in support of technology resources. The Technology Support Center serves as the single point of reference for students, faculty, staff, and visitors to ask questions, report issues and problems, and submit requests for technology assistance. If resolution cannot be accomplished by the Technology Support Center, user contacts are routed to the appropriate team(s) within the Information Technology office.
Technology Operations
Responsible for departmental budgets and providing administrative support to Information Technology. Technology Operations takes direction from the AVP / CIO and supports the overall operations of Information Technology to include such duties as, budget planning and forecasting, oversight of hardware and software contracts and licensing, assist with human resources activities, oversight of fiscal operations, and conducting other duties to support the overall operations of Information Technology.
Campus-wide Cybersecurity
The Information Technology Security Team maintains protocols and practices to safeguard university systems, services and data from unauthorized access. This includes educating university faculty, staff and students on the importance of cybersecurity. The Information Security Team partners with the greater campus community during October, which is Cybersecurity Awareness Month, to provide information about how to be proactive in protecting personal data and university accounts.
Classroom Support
Faculty members are encouraged to report interruptions or issues with classroom technology as soon as possible to the TSC at 660-543-4357.
Other hardware issues can be reported through the Service Catalog, a resource for faculty and staff members who need to make a request regarding their UCM account, hardware and phones.
Student Accounts and Support
The Technology Support Center provides general technology support to UCM students for university systems by phone (660-543-4357), email (tsc@ucmo.edu), and in-person (WDE 0800). The TSC is available Monday-Friday 7 a.m. to 5 p.m.
Students - on campus and online - need to be able to access the appropriate applications and systems to complete their coursework. University systems and applications (such as MyCentral, Brightspace and UCM Email) are accessed through Single Sign-On, and then DUO Multi-Factor Authentication. This two-step process is in place to protect individual accounts and personal data.
All UCM students, including dual credit students, are considered account holders. For the safety and security of all university accounts, the TSC cannot discuss or share protected account information with parents, guardians or high school counselors. Dual credit students experiencing account issues (login error, password help, etc) are encouraged to contact their school counselor if they are unable to make a phone call during the normal school day; the student will still need to be present during the call. Visit the Dual Credit Technology Toolkit ->
Who can contact the TSC?
Support is imperative for student success. The TSC works with all UCM offices, departments and students - graduate, undergraduate, and dual credit - to ensure account issues are resolved.
The TSC does not discuss sensitive or protected information with anyone except the account holder. Parents and guardians are not permitted to make or request changes to a student's account.
Contact the TSC at tsc@ucmo.edu or 660-543-4357.
