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CTL Services - FAQ

Blackboard Support

Q: How do I merge two sections of the same course into a single course?

A. Please submit a Course Merge Request Form. Use your UCM network ID and password to login.

 

Q: How do I copy content between courses?

A. Please consult the Course Copy Guide for copying content between courses (semesters).

 

Q: How do I create a backup of my course?

A. Please review the Archiving Course document for a step-by-step guide in creating a backup of your Blackboard course.

 

Video Production Services

Q: Who do I contact to schedule recording time in the CTL studio?

A: Contact Carol Knight to schedule the CTL studio.


Q: What hours is the CTL studio available?

A: The CTL studio is available for scheduling from 8:00-4:00 Monday through Friday.


Q: What is the turnaround time for CTL recordings?  

A: We do our best to have CTL recording made available via the CTL YouTube channel or embedded within a course Bb shell within 48 hours of the recording.


Q: How much does it cost to use the CTL video studio?

A: The CTL video studio is free to use for the creation of any UCM related media.


Q: Can students use the CTL studio?

A: Students can utilize CTL video services for academic related requests.  Non-academic UCM related requests will be considered per request.

 

Poster Printing

Q: What file format do you prefer?

A. PDF is preferred. Most programs can save or export as PDF. We prefer PDF as it guarantees that we are printing your poster in the most accurate way possible, regardless of the fonts you may have used in the layout process.

 

Q: When do I need to provide my PDF file to CTL in order to meet my deadline?

A. As soon as possible. Printing is performed on a first come, first served basis. To ensure that we are able to accommodate your deadline, we require a minimum of three business days after receiving your print-ready file. More lead time is appreciated!

 

Q: Can you print a Hello Kitty poster for me?

A. Sorry, no. CTL may only print posters that are copyright free and are directly used to support classroom instruction/activities. We can also print your conference research poster; however, we must charge your department our material cost for printing. Contact CTL for current research poster print pricing.

 

Q: What size paper do you have?

A. We stock a single roll paper size that measures 44 inches wide and 100 feet long. Posters are printed to the roll paper and the excess is trimmed. Sometimes it makes economic sense to adjust the size of your poster in order to reduce the cost in material. For example, a conference may limit the maximum poster size to 36 inches x 48 inches. Our roll paper smallest dimension is 44 inches. To accommodate the 48 inch dimension of a poster we would need to rotate the print 90 degrees so that the 36 inch side fits within the limitation of our 44 inch wide roll paper. This means we will use 4 feet of the printer's roll paper. Slightly shrinking the poster from 48 inch to 44 inch will ensure that we reduce the amount of material used, and save the department charge back amount by 25%.

 

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