The staff in the Office of University Housing will help you with meal plan selection, room selection, room changes, and questions regarding fees for housing and meals. The office has both full-time support staff and professional staff ready to help.
University Housing is open Monday-Friday from 8 a.m. to 5 p.m. (7:30 am - 4:30 am during the summer), and is located in Ellis Hall L23.
You may contact University Housing by phone or via email.
Learn more about our in-hall housing staff positions:
RHDs are graduate students pursuing their degree in College Student Personnel Administration, which means they plan to continue working with students as their career. The RHD lives and/or has an office in your building, so they are very accessible to you. Duties and ways RHDs serve their communities:
RHDs are also conduct officers, which means if you experience a behavioral challenge you will meet with them to discuss how to prevent poor choices from harming your success.
Please stop by your RHD's office to say hello or if you have questions/need assistance. Most RHD offices are located in the lobby of the residence halls. Each RHD's office hours are posted on their door each week.
In most buildings there will be two CAs per floor for first-year communities. The CA/ACA is an upperclass student, who has gone through a several week selection process, hired to be there for you. Within our apartment communities (Greenwood Park and Central Village), the students are Apartment Community Assistants (ACAs). The ways CAs/ACAs serve as a resource for residents:
CA Applications open in the early part of Spring semester
This position exists to provide leadership in developing community among the residents living in UCM on-campus apartments. ACAs will develop community by assisting with communication between residents and University Housing, assisting with conflict resolution among neighbors/roommates, facilitating programs during the year, and being available to residents. ACAs also have administrative responsibilities such as responding to emergency situations and assisting residents in reporting maintenance requests.
ACA Applications open mid-Spring semester
Desk Managers are students who have responsibility for scheduling Office Assistants (OAs) at the front desks within the halls to provide customer service and coverages for all desk tasks. Desk Managers train and supervise the Office Assistants on desk operations as well as assist with the hiring of staff. Desk Managers are also responsible for administrative tasks such as hall supply check-out procedures, monitoring the mail sorting and forwarding system, as well as communicating issues to the Residence Hall Director or Apartment Complex Manager.
Desk Manager Applications available in February
OAs are students who work at the front desk of the residence halls, most of which are staffed 24 hours a day. OAs answer questions, distribute mail, and most importantly, monitor safety. They make sure the fire safety equipment is monitored at all time and provide services like selling stamps, making change, checking out equipment, etc.
Want to become an OA? Fill out an application anytime and return it to the University Housing Office in Ellis L23.